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ePuffer Electronic Cigarettes Frequently Asked Questions ( FAQs)


What is ePuffer Electronic Cigarette?

E-Puffer electronic cigarette (or “e-cig “/ "e-cigarette") is an alternative to smoked tobacco products, such as cigarettes, cigars, or pipes. It is a battery-powered device that provides inhaled doses of nicotine by delivering a vaporized nicotine solution. In addition to nicotine delivery, this vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no tobacco, smoke, or combustion is actually involved in its operation.

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What is inside ePuffer and is it safe for humans?

The ingredients of e-liquid (the juice that is used in our electronic cigarette cartridges) are: Nicotine Liquid, Propylene Glycol, Acetyl Pyrazine, Damascenone and flavor. Most of the ingredients could be found in many fruits and vegetables and are known to be safe for humans.

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Is this a quit smoking aid?

E-Puffer has helped many people who wanted to quit, cut down or simply smoke healthier. Our product is unique and totally different from nicotine gums, patches or any other solutions that are available on the market today. On average, it takes about 5 months for one to move down from High to Zero nicotine intake and once you are at zero nicotine, it is up to you how you want to handle your habit. You can simply stop (no more nicotine cravings), or continue your habit smoking zero nicotine cartridges when you feel like it.

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How long does one cartridge last?

Please refer to the chart below regarding the average cartridge lifetime for different cigarette models:

Eaze Magnum Cartridge ~ 20-25 cigarettes
Elite Classic Cartridge ~ 18-20 cigarettes
Elite Mini Cartridge ~ 12-14 cigarettes
Eaze Super Mini Cartridge ~ 10-12 cigarettes
Eaze Micro Cartridge ~ 8-10 cigarettes

One regular cigarette would be equivalent to 10-15 epuffs. The flavor strength and the thickness of produced vapor will eventually reduce so you will know when to replace or refill the cartridge with the E-liquid.

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How long does the battery last?

Every kit* includes two batteries of the same capacity**. Recharge one while another is being used. One fully charged battery will last for smoking of one cartridge. The average battery lifespan is 350-400 recharge cycles. Average life per charge varies from 100 to 250 puffs***.

* Magnum Value Kit has one battery
** Magnum Starter and Deluxe kits have one Mini and one High capacity batteries.
*** Depends on the e-cigarette model. See “How long does the cartridge last?”

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How long does the atomizer last?

Average atomizer lifetime is 10.000 puffs, with an average smoking of 10 cigs per day it should last for 3 months.

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Which ePuffer model was featured on "The Doctors" Show?

The original ePuffer EAZE MAGNUM Electronic Cigarette and COHITA disposable Electronic Cigar appeared on “The Doctors” count down for the Top 10 Health Trends of 2009! The Doctors shared a positive opinion of the product, suggesting that it was a much healthier alternative for current smokers.

To test the effectiveness and " feel " of the product they had a volunteer try the ePuffer EAZE Magnum electronic cigarette. Being so satisfied with the product she quit smoking regular cigarettes altogether, and that was only after 2 days of using the ePuffer EAZE MAGNUM electronic cigarette!  She also stated that she would definitely suggest the product to her friends and family.  

The original EAZE MAGNUM electronic cigarette looks and feels like a real tobacco cigarette, making it comfortable and easy to use by any smoker. It comes in two parts - the first is a rechargeable lithium Inteli battery with a built-in micro computer and the other is a disposable atomized cartridge. Inside the cartridge you will find the nicotine pad and atomizing mechanism. Once the disposable cartridge is finished, all you need to do, is simply unscrew the used cartridge and screw on the fresh one. No cleaning or maintenance is required. A main advantage of this device is the atomizer is never reused, so you don’t have to worry about problems including nicotine build-up, clogging and residue. Smoker will draw in a Vapor that looks virtually the same as a smoke from real tobacco cigarette.

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What is the size/weight difference between the E-Puffer cigarettes?

Please refer to the chart below regarding size and weight of the e-cigarettes.

Elite Classic - (Ø= 9mm/12mm, length: 150mm, weight: 20 grams)
Elite Mini - (Ø= 8.5mm, length: 115mm, weight: 15 grams)
Magnum - (Ø= 9mm, length:  77mm, weight: 15 grams)
Magnum Mini - (Ø= 9mm, length:  60mm, weight: 12 grams)
Super Mini - (Ø= 8.5mm, length: 89mm, weight: 9.5 grams)
Micro - ( Ø= 8mm, length: 84mm, weight: 8 grams )

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What Cartridges / E-liquid flavors and densities are available?

Our cartridges and e-liquids are available in various flavors and densities for you to find the one that will match your smoking habits.

Nicotine Densities:
Extra Strong – 16 – 24 mg (depends on the cigarette model)
High – 8 mg
Medium/Mild – 6 mg
Low – 4 mg
Non/Zero – 0 mg
 
Tobacco flavors: Premium Tobacco, State Express 555, Virginia/Brun, Mirabella/Marbello, Hilton, Ryan, Camel, Cigar/Cohita.

Sweet/fruity flavors: Cherry, Coffee, Mint, Vanilla, Apple, Strawberry, Chocolate, Valerian.

Note: Some cartridge flavors are available only for specific e-cigarette models.

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How to refill E-Puffer with E-liquid?

EAZE MAGNUM:  We do not officially recommend refilling EAZE MAGNUM cartridges, as it is marketed as disposable cartridge, but many of our customers tried and successfully refilled Magnum cartridges. To refill the cartridge, pop the white rubber cap off and squeeze a few drops of e-liquid around the nicotine pad avoiding the center. Let the liquid absorb for 20-30 seconds and then you can smoke it again. We do not recommend refilling the same cartridge more than two times to preserve the original taste quality and vapor volume. If you already tasted the burnt (near the end of the cartridge life), this cartridge can’t be refilled.

All the rest: Detach the cartridge from the atomizer and squeeze a few drops of liquid on the pad inside of the cartridge. Give it some time to absorb and make sure you did not overfill the cartridge. To preserve the original taste quality, we do not recommend refilling the same cartridge for more then 5 times.

You can save about 70% on cartridges when using e-liquid.

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A part of my ePuffer is broken/lost/stolen or I need an extra one. What should I do?

All products are sold with the understanding that the purchaser has independently determined the suitability of the product for their own use and come with the following warranty limits:

Warranty replacement:
Atomizers – 3 months
Batteries – 6 months
Chargers – 1 year

Purchase of spare parts:
Whenever you are looking for buying a replacement for the lost part or need an extra one, please refer to the “Spare parts” section on our website. Please be attentive when placing the order as some parts for different models do not match.

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I don’t have PayPal account. Can I pay with my credit card/check?

Please refer to the "Don't have a PayPal account?" section on the left hand side of the check out page and click the “Continue” link. It will transfer you to the credit card payment screen.

You can also fill out the electronic check form. Please note that when e-check is used as the method of payment for your order, that payment must be cleared before any delivery will take place. Standard e-check clearance times are 3 - 5 days.

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Is this product approved by the FDA?

The request was placed with FDA and now is being processed. It takes a while so the application currently has pending status and we are waiting for it to be approved.

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I would like to return/replace the product. How do I do that and how to get an RMA number?

Customers must request an RMA authorization prior to returning any merchandise to ePuffer.com Authorization may be obtained using a contact us form.
 
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items (bonuses) must be returned together with purchased items in order to receive a full refund. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied. For hygienic reasons we will not provide refund for a used e-liquid and nicotine cartridges.

All warranties are voided if returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way.
Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are returned inadequately packaged and are subject to 20% restocking fee if not in resalable condition.

Shipping and handling charges are non-refundable. Customer is responsible for all the shipping charges associated with returning the defective merchandise for exchange or refund.

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If your questions are not listed above, please click here to contact our Customer Service Team.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Please reopen tickets on reply to avoid miscommunication. For your reference we provide complete archives and history of all your support requests.

Customer Support Operating Hours: Mon-Fri: 9:00am - 9:00pm EST (Excluding US & Canadian National Holidays)


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